Returns & Exchanges
At SnackBOX, we want you to love every bite, but due to the perishable nature of our products, we offer a 14-day window for reporting issues with your order. If your snacks arrive damaged or incorrect, we are committed to making it right through a replacement or refund.
Inspect Your Delivery
Examine your SnackBOX immediately upon arrival to ensure all items are present and the packaging is intact.
Document Issues
Take clear photos of any damaged items or incorrect products as these are required to process your claim.
Contact Support
Email our team at support@snackbox.com within 14 days of delivery with your order number and the photos you took.
Receive Resolution
Once approved, we will ship out a replacement snack box or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing